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Live Chat Support
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iPowerWeb
iPowerWeb currently is hosting over 70,000
websites and growing fast. iPowerWeb is recognized as
an industry pioneer and a trusted name in providing
web-based solutions directly to businesses and to various
vertical markets
iPowerWeb hosting is a respected leader in the
IT/ASP industry, which includes product lines such as web
hosting, access, total Web solution, e-commerce, content,
marketing, and financial services. iPowerWeb provides all
these products as an ASP in a co-branded, private label
fashion and directly to the consumer with a commitment to
the highest quality, reliability, service, and customer
satisfaction.
Based on our experience, we feel iPowerWeb's offer is one
of the best in the web hosting business. Even though they
offer only one basic web hosting plan, it's a really good
one. If you do have special web hosting needs they can
accomodate them as well. Check them out for yourselves. You
can actually put them to the test without any risk since
they also offer a 30-day money back guarantee.
Customer Support
1. Email Support - Just like Globat, iPowerWeb
has a very good and responsive email support system. Every
email sent out will receive a reply. They can provide you
with any information you need and any support you require.
We have sent them multiple emails in a short period, asking
them everything from what software version they run to
setting up sub- domains. We are very satisfied with their
speedy replies and help. Send an email to support@ipowerweb.com
for technical support or sales@ipowerweb.com for sales
related questions. If you don't know what to ask, type in
'Why is your plan so cheap?' to see how they reply :-)
2. Knowledge Base (Visit) - They have compiled a
large searchable database for answers to many commonly asked
questions and solutions to problems. Unlike a normal FAQ
style help center, you will not need to find the questions
and answers by scrolling the screen. You just need to type
some simple keywords and the search will return the relevant
questions and answers! We have used it to find information
on setting up sub-domains and domain pointers. A simple
search with the keyword 'domain' returns the answer we
needed.
3. Flash Tutorials (Visit) - They provide 49
interactive flash tutorials. You learn by watching a movie
showing you 'how to do it', instead of reading boring text
files. They have many tutorials such as how to use your FTP
software to upload your web site, working with FrontPage,
website control panel, MySQL database and more. Tips: You
can watch all of them even you are not their customer
:-) Check out some of the Flash Tutorials (new window) now!
4. Toll Free Support - Call 888-511-HOST (4678)
for free customer support. If you cannot reach the toll free
number (outside USA/Canada), call 1-310-314-1608 instead.
Ecommerce Ready
This plan is suitable for business hosting. An ecommerce
ready plan means the plan must provide free shopping cart
and SSL certificate. iPowerWeb supplies each customer with
secure SSL server and Agora shopping cart.
For credit card transactions, you can use a secure form.
The information on the secure form is encrypted at the web
site using SSL and is mailed to you securely. This is an
ideal and inexpensive method for taking online e-mail
orders.
Highlights
1. Free Domain - If you do not have a domain yet,
order their services for one year and get your new domain
registered for free. If you already owned a domain name, you
can transfer it to iPowerWeb and have your registration
period extended for another year for free.
2. iPage Web Builder (Demo) - Have problem
designing your website? You can use iPage Web Builder to
build you entire web site for free. This tool is easy to use
and is able to design professional looking web sites using
their web templates. There are some flash tutorials on how
to use iPage in their help center. iPage is a tool created
originally by iPowerWeb.
3. Marketing Center - This is an area where you
can login and use a lot of free tools (this is different
from your control panel). You can use the link submitter to
submit your site to all major search engines. You can also
use link checker to check for bad links on your website. You
can setup a newsletter, create upcoming event alert, manage
banners, compress your GIF files to make them smaller, etc.
4. CPanel - CPanel is considered an advantage over
other control panel software. iPowerWeb is developing
their new control panel software VDeck. We have heard that
some of the new customers were placed on servers running
VDeck. They integrates iPage Web Builder and Marketing
Center directly into their new control panel.
Order Process
Your account will be setup on the same day
as long as you provide valid credit card information :-)
Double-check your credit card information! If everything is
correct, your account will be setup by one of their staff
and you will receive an important email with all of your
account information. Keep it safe and do not delete it :-)
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